Terms of Service

1. Operator and service

The platform is operated by the Egyptian company mazadatmasr.com at Online marketplace serving all of Egypt; phone +20 1012100435. We provide technology that lets users list, bid, buy, and sell. Unless expressly stated, we do not own listed items and are not their seller.

2. Eligibility and accounts

• You must be at least 18 and legally capable of entering transactions.
• Provide accurate, current information and protect passwords and verification methods.
• You are responsible for account activity and must report unauthorized use promptly.
• We may request additional buyer or seller verification for security or compliance.

3. Seller duties

Sellers must be legally entitled to sell an item and provide accurate descriptions, images, condition, price, location, delivery costs, and material defects. Sellers remain responsible for licensing, tax, invoice, warranty, and regulatory obligations applicable to their business.

4. Bidding and purchases

Review the listing and all costs before bidding. A winning bid is a serious commitment to complete the transaction, subject to any reserve, disclosed seller terms, and mandatory legal rights. System records are authoritative if displayed timing or bid information conflicts.

5. Prohibited items and conduct

Illegal, stolen, counterfeit, dangerous, infringing, or otherwise prohibited items may not be listed or requested. Shill bidding, false accounts, fee avoidance, misleading content, abuse, and interference with the service are prohibited. We may remove content, restrict accounts, and notify authorities where appropriate.

6. Price, payment, and delivery

Prices are normally shown in Egyptian pounds unless stated otherwise. Available fees, taxes, and delivery costs should be disclosed before completion. Payment and delivery are handled between the parties or through the provider displayed in checkout.

7. Cancellation, returns, and consumers

Cancellation and return rules depend on the seller, item, and auction type, without limiting mandatory consumer rights under Egypt’s Consumer Protection Law No. 181 of 2018 and related rules.

8. Technical events and disputes

We may pause, extend, or cancel an auction after a material technical failure, fraud, obvious error, or violation. We may help document disputes, but users remain responsible for transaction obligations unless a specific service states otherwise.

9. Intellectual property and privacy

Each party keeps its rights in content and marks. By submitting content, you grant us a limited, non-exclusive licence to host, display, format, and promote it to operate the service. Our Privacy Policy forms part of these terms.

10. Suspension and liability

We may suspend or close accounts that breach these terms or threaten users or the platform. The service is provided as available, and we do not guarantee the quality, safety, legality, or completion of user transactions. Liability is limited to the fullest extent allowed by law, without excluding rights that cannot legally be excluded.

11. Law, updates, and contact

Egyptian law governs these terms and competent Egyptian courts have jurisdiction over disputes not resolved amicably. We may update these terms and publish the new effective date. Legal inquiries: Contact legal team.

12. Marketplace messages, monitoring and records

Mazadat Masr provides marketplace messaging to help buyers and sellers communicate about a listing, offer, bid, handover, delivery or dispute. You must use messaging lawfully and must not use it for fraud, harassment, spam, prohibited goods, impersonation, payment credential collection, or to evade platform safeguards or applicable fees.

You acknowledge that marketplace messages are stored by Mazadat Masr and are not end-to-end encrypted. Authorized administrators may read, review, preserve and export messages when reasonably necessary for safety, fraud prevention, support, enforcement of these Terms, dispute resolution, legal claims, compliance with law or a valid request from a competent authority. Administrative access and evidence exports are logged and restricted.

Mazadat Masr may preserve a conversation and associated listing, account, offer, bid, reservation and order records under a legal hold. The platform may rely on those records when investigating or resolving a dispute. Users may report a conversation or provide a case reference to support an investigation.

Do not publish or send phone numbers, WhatsApp links, email addresses, social-media handles or other off-platform contact details for the purpose of bypassing Mazadat Masr protections. Mazadat Masr may warn, restrict, mask or remove prohibited contact details, limit messaging, suspend an account or take other proportionate action. Contact exchange may be permitted through an approved platform flow after an accepted offer, auction result or other recorded transaction milestone.

Mazadat Masr does not guarantee the identity, conduct, payment or performance of another user merely because messages or transaction records exist. Preserve your own lawful records and promptly report suspected fraud or a dispute.